Operational Tour Staff (Tour Operations Specialist)

Join PT Makara Wisata Indonesia, a dynamic leader in the hospitality and tourism industry, as our next Operational Tour Staff in Surabaya, Jawa Timur. In this pivotal role, you will be the backbone of our tour operations, ensuring seamless travel experiences for our clients. With a focus on efficiency and customer satisfaction, you'll be responsible for planning, organizing, and executing tours that showcase the rich cultural heritage and natural beauty of Surabaya and its surroundings.

As an Operational Tour Staff at PT Makara Wisata Indonesia, you'll work closely with our team of experts to create and manage tour itineraries, coordinate with local vendors and service providers, and handle all aspects of tour logistics. You'll be the first point of contact for our clients, providing them with personalized service and ensuring their travel plans are executed flawlessly.

This is an exciting opportunity to be part of a growing company and make a significant impact on the tourism industry. With competitive salary and benefits, we offer a dynamic work environment where your contributions are valued and recognized. If you're passionate about travel and have a keen eye for detail, we invite you to apply and join our team.

📋 Tanggung Jawab Pekerjaan

• Plan and organize tour itineraries, including transportation, accommodation, and activities.
• Coordinate with local vendors and service providers to ensure high-quality tour experiences.
• Handle all aspects of tour logistics, including booking, confirmations, and payments.
• Provide exceptional customer service to clients, addressing their queries and concerns promptly.
• Monitor and report on tour performance, identifying areas for improvement.
• Collaborate with the marketing team to promote tours and attract new clients.
• Maintain accurate records of tour activities and client feedback.
• Stay updated with industry trends and best practices in tour operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Tourism, Hospitality, or a related field.
• Minimum 2 years of experience in tour operations or a related role.
• Proficient in using tour management software such as TourRadar or similar.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Knowledge of Surabaya and its surrounding areas, including cultural sites and attractions.
• Ability to work under pressure and manage multiple tasks simultaneously.

🛠️ Keahlian

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