L2 Application Support Specialist

Join Xurpas Inc. as an L2 Application Support Specialist and become a key player in ensuring seamless operations for our cutting-edge applications. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be part of a dynamic team dedicated to providing top-notch support to our clients. Our mission is to deliver exceptional service and innovative solutions, and with your expertise, we can achieve even greater heights.

In this role, you will be responsible for providing Level 2 support for our applications, working closely with our technical team to resolve complex issues and ensure minimal downtime. You will utilize your extensive knowledge of various software and tools, including ServiceNow, Jira, and Confluence, to streamline our support processes and enhance overall efficiency.

With a minimum of 3 years of experience in a similar role, you will bring a wealth of knowledge and skills to our team. You will thrive in a fast-paced environment, where your problem-solving abilities and attention to detail are crucial. Join us and be part of a company that values innovation, growth, and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 support for our applications, resolving complex issues and ensuring minimal downtime.
• Utilize ServiceNow, Jira, and Confluence to streamline support processes and enhance overall efficiency.
• Work closely with the technical team to implement and maintain support solutions.
• Monitor and analyze support metrics to identify areas for improvement and implement necessary changes.
• Collaborate with cross-functional teams to ensure seamless integration of support solutions.
• Stay updated with the latest industry trends and technologies to provide cutting-edge support to our clients.
• Develop and maintain comprehensive documentation for support processes and procedures.
• Provide training and guidance to junior support staff to ensure consistent quality of service.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a similar role, preferably in the IT or software development industry.
• Proven track record of providing excellent Level 2 support for complex applications.
• In-depth knowledge of ServiceNow, Jira, and Confluence, with the ability to troubleshoot and resolve issues efficiently.
• Strong problem-solving skills and the ability to think critically in fast-paced environments.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Attention to detail and a commitment to delivering high-quality work.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certification in ITIL or a related framework is a plus.

🛠️ Keahlian

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